Frequently Asked Questions

About Delicious Organics Ordering and Delivery Procedure:

• How does this work? What is this?
• Why is this better than grocery shopping myself at the local store?
• When should I place my order for delivery or pick up?
• How do I order? 
• What if I don't have a computer or can't order online?  Can I call in an order?
• How do I know how many to a pound or how much I might want?
• What if I need to add some things after I've placed my order?
• How do I get my produce? Do you deliver?
• When do you deliver?  What is the Delivery Schedule?
• What if I'm not home when you deliver?
• And what do I do with the cooler that you leave here?
• The driver unpacked it all for me!  Can I show my appreciation?  Is tipping allowed?
• Is there a minimum for deliveries?  Is there a minimum for orders to be picked up?
• What if I can't meet the minimum for delivery?
• Is there a delivery fee?
• What if a group of us want to share a delivery to one address?
• Can I pick up instead?  Can I avoid the delivery fee?
• What are the store hours for pick up?
• Where are you located?  Can I shop there?  Can I take a look around before ordering?
• What if I want to pick out my own produce and shop in person?
• How do I pay?  Do you accept checks?  Credit cards?  Food stamps?  If by credit card, do I pay when I pick up or do I pay online when I place the order?
• Can I pay by credit card?
• Is your site secure?  Isn't it safer to give you my card over the phone?
• How do I cancel my order or reschedule the delivery day or pick up day that I had chosen?
• What if I'm not home for delivery and chose to pay by check?
• What if something arrives in bad condition?
• What if I ordered the wrong item or need to return something?
• How do you keep my frozen items frozen for delivery? 
• What is Dry Ice?  What precautions must I take, especially around children, and how do I safely dispose of it?
• What if my frozen items are partially thawed by the time I get to my cooler?  Is it safe to refreeze?  Is it usually frozen solid even if I get home late? 
• What do you do with any "leftover" produce or stuff that isn't good enough for deliveries?
• I live outside your south Florida delivery areas.  Any hope for me?
• I live in another city completely.  I want delivery outside of south Florida.  Can I get it shipped?
• I've never heard of some of these vegetables or fruits.  I might like to try them, but I don't know what they are or how to eat or prepare them.
• Are there membership fees?
• What's the standing order on Milk and why do you have that?
• Why did the price change?
• But I saw broccoli was cheaper at the store?
• What is the agreement I make by placing an order with Delicious Organics?
• Why didn't I get everything I ordered?

About the Produce and Products:

• From where do you get the fruits and vegetables?
• How do I know which items are organic and which might not be?
• I see this is a better selection of organic produce and the prices are great, but what do you mean by better quality?
• Okay, this is all well and good, but I don't really plan meals.  And I'm not sure that organic produce is all that important, quality is really key to me.
• You always had such great prices on produce, but now they are so much higher.  What's going on with the pricing now?
• Disclaimer on ingredients and listings

About Delicious Organics:

• Tell me about the company and how and why you decided to do this.
• What do other people think about your service and about the quality of the products?  Do you have any testimonials so I can be sure?
• What are your business principles and what do you base your business decisions on?
• What are you doing to reduce carbon emissions?
• Love the logo, who designed it?
• Who uses this service?  Who are some of your members/customers?
• How can I contact you?
• There is a lot of information in the web site; what are your credentials?

About Delicious Organics Ordering for South Florida Coop Boxes and Farmer's Market:

• I heard you have a co-op too.  Can you tell me how I can become a member and what's the difference?
• Can I pay by credit card at the Farmer's Market?
• How about your Farmer's Market with Fresh Organic Produce that I can pick out myself
• Do you have weekend hours? 

About Organic Foods and Eating Healthier:

• Why should I go Organic?
• Where should I start with Organic Foods; which are the most important?
• What's a good way to start eating healthier?  Where do I begin?

How do I know which items are organic and which might not be organic?

We order much like a co-op or buying club in that most of our inventory is based upon preorders. That allows us to keep our prices low, like a co-op. Actually, I did considerable research and found our prices to be lower than co-ops overall. Unlike co-ops, however, we do not have to wait for a box to be completely sold before we purchase it.  And you, as the consumer, don’t have to put in any “time” – just order!

We make every effort to get your items to you the same day that we take delivery; this is unheard of in this industry.  No one has ever attempted to get the produce out to the consumers the same day it is received.  Even in the grocery stores, produce is held in the back until the older produce is sold.  And some farmer's markets sell what's "left over" from the week. 

We make it convenient and easy for you to order from a great selection of quality organic produce at a reasonable cost.

Most other providers of produce delivery dictate what will be in your order – you pick a size box and they fill it with the produce available at the time. They don’t offer the prices but rather a package all or nothing choice. Though this might be fun to see what is in the box each week, I don’t personally like it because I want to know that I’m getting more of the things my family likes to eat – if I want 12 apples, why should I only get 3?  And I don’t want to have to run out to the store for a lemon if it wasn’t in the box and I need it for something that week.  Delicious Organics allows you to choose how much and what you want of each item. The prices allow you to comparison shop. In that regard, we hope you will always keep us apprised of competitive prices of similar products, both organic and non-organic. We may need to clarify the quality and size in order to explain a price differential and your information will be helpful to all the members in understanding the differences.

• our produce is so much fresher than the local stores, it lasts longer and tastes better!
• no one has dropped, prodded, poked, or squeezed any of the fruits and vegetables before you get them, unlike in the grocery stores (even if you are the first one in the regular grocery store, you don't know if the produce was dropped, with us, if it drops, it goes into our "drop" box which we either allow our employees to choose from or we donate it to local homeless shelters.)
• our produce prices are substantially below retail, most average 20% below retail!
• our non-produce items are about 10% below retail.
• our selection is so wonderful, you only have to shop at one store instead of spending valuable time shopping at several stores for everything you need.  And if we don't stock what you want, let us know and we'll look into adding it for you!
• our online shopping experience is easy and once you learn your way around the store, fast!
• you can review recipes, check your cupboard and refrigerator, and always make sure to order everything you need and not something you don't need more of.  We have all bought something at the store, again, only to find when we get home that we have three of them already!  And how many times have we gotten home from the grocery store only to find that we've forgotten something we need for a recipe and so we have to go back to the store yet again!  With online shopping, you can check your recipes, your freezer, your cupboard, your fridge, you can make sure not to order something you have and you can make sure to order what you need.
• our shopping cart allows you to see an estimated total to keep you on budget.  Remember that is only an estimate and may be a little higher or lower for per pound items.  (If you choose one "each" for peppers, the estimate will look like one pound but we will weigh one pepper and your total will be lower; if you choose one chicken, the estimate may look like one pound but we will weigh one bird and your total will be a little higher.)
• Delicious Organics delivers to your door and unpacks your coolers for you!  This saves you time, money, and frustration of grocery shopping in
  • driving to the store,
  • finding a parking space,
  • shopping and sorting through all the fruit and vegetables that others have already sorted through,
  • reading all the labels (whilst a child or fussy companion is getting cranky),
  • impulse buys and "on sale" items that you didn't really need or want but somehow find themselves in your cart (sometimes simply to pacify your shopping buddy),
  • inevitably choosing the wrong (longer) line,
  • remembering where you parked and getting (everyone) back in the car,
  • driving back home,
  • (not to mention that you now have had everything out of proper temperature from the time you placed it in your cart until you get it all put away at home - which can mean some melted ice cream, chicken not properly chilled, and produce losing valuable nutrients),
  • schlepping everything into the house (often with a sleeping or crying wee one by this point),
  • and then unpacking it all and putting it all away! 

Phew!  I'm tired just thinking about it.  But not anymore.  I love my new routine - click. click. click. - delivery - they help unpack - voila!

Co-op boxes are for pick up FRIDAY and now can be DELIVERED.  (Though, a nice little secret is that the Friday coop boxes that get picked up usually have some extras in there since we always like to empty our cooler out on Fridays.  So if we have extra berries or greens or sprouts or pretty much anything that looks lovely and arrived in fresh but we just didn't sell out of, we will usually add some into each box for pick up making it an even more amazing value!)  Preorder your box as per the delivery schedule or your pick up day. 

We are a delivery service however if you'd like to pick up your order, please place your order by Friday 5am for pick up Friday 11:45am - 3:00pm. Please note that we are not a store and you cannot shop while picking up your order.

We deliver from Keys through Miami and Broward and to West Palm Beach. Our customers value their time as well as the quality of what they eat and use and prices; they tell us they save considerable dollars and time shopping with us.

Place your by the order deadline before your scheduled delivery.  You will get an email confirmation after your order is placed indicated that we received your order and your shopping cart will be empty.  If your shopping cart still shows items or if you do not get an email confirmation, we did not get your order.

If you forget to order something the first time, simply place another order and we'll put them together for you and delete duplicative delivery fees for the same delivery day.

Some people like to order a week in advance and that's fine, we do our best to accommodate your busy schedule, but some things that are available one week may not be available the next and we update the site constantly.  We get deliveries in pretty much every day and it varies what may be available one day to another (for example, on Monday we may not have Pineapples, but by Tuesday we may) so it's best for you to place your order two days before your delivery to see what we have available, the earlier in the day the better for us, but you have through midnight two nights before your scheduled delivery to place your order.

At times things will arrive to us in poor condition or won't get to us at all.  We update the site based upon what we order and what we believe will be in stock.  For the most part, we deliver out to you the same day we get our delivery.  When you think about it, by getting it the very same day, and since it's not out of refrigeration in displays like the grocery stores, and since people are not dropping and squeezing the produce all day, you are getting the very freshest and best quality!  Only hours (or just a few days) before it was still in the farm growing!  You will notice the quality is super fresh and has that "just picked" taste.  You will also notice it lasts longer (when properly stores, check our site for storage tips as you may be surprised to learn the best way to store your delicious organics!) than other produce, particularly organic produce.  But because we are relying upon our shipments to us for your delivery, at times we will not be able to fulfill your entire order.  We do our very best, but will not pack a piece of fruit or a vegetable that doesn't meet our standards.

We try and add information on the size to give you an idea, but if you're not sure, you can add in as much information in the comments section to help us choose your produce.  If you never want any substitutions, just mention that in the comments section and we'll never do that for you.  And you can always call us or send us a quick email if you have any questions or concerns.

We will do our best to package exactly what you want and the amount you would have picked from the store.  It helps to complete My Account so that we have some idea of how you shop or to add comments to help us do our best for you.

You may refuse any produce that doesn't meet your standards upon delivery (see above), just return it to the driver, that's the easiest way to return something, but if you're not there to accept delivery and can't review it until later, please let us know by the next morning of any errors on your bill or in your delivery.

We don't usually resell anything that is returned so we have to follow strict guidelines on returns.  We can take returns on packaged items which are still closed and sealed (cookies, for example) and we may be able to take chicken, fish or meat back if it is kept frozen.  If you open a box and taste something and just don't like it, well, that happens, and we're sorry about that as we think most of our products are quite delicious, but we cannot take back opened items that you've tasted nor can we take back any item which may have been opened for health reasons.  Unfortunately, we cannot take returns on personal care items. 

If you want to return an item, you must let us know by the day of delivery. We prefer you simply refuse and return the item to the driver if you are there for your delivery and notice it quickly enough; if not, you must email or call us with the item you will return and the reason and it must be returned by the next delivery or the next week whichever comes first. We cannot accept items for return months or weeks later. We always need to know the invoice number and the amount you paid and we will send you a credit toward your next order or will credit it off that invoice. Since it cost us money to pull and pack and delivery that item to you, we will charge a 10% restocking fee for all returns not our error.

If there is a problem with something, like you find it out of date and we missed that, we're happy to send you a credit voucher toward your next order or replace that item on your next order.  If we substitute something that you do not want, you may refuse/return it.  If you see an item and it doesn't meet your expectation, maybe the ingredients weren't listed on the site, you may refuse/return it. 

You may be sent a credit for a future purchase or we may take the return off your current invoice.  We are reasonable with our restocking fee but we do find that it helps offset some of our costs and helps keep our prices down, which is good for you too.

Just like most any grocery store, we do need to take return of the item for credit no matter if bad condition, dated, the wrong item, or you simply changed your mind.  Please refuse and return it to the driver upon delivery or return it to the driver the following week as long as you received approval when you notified us the prior week that you would be returning the item and the reason. 

We think our policy is reasonable and we strive to make sure that you are happy with our service and each product. 

Since produce isn't made in a factory and since we are quite picky about what we choose for our deliveries, we do have items that arrive with imperfections of nature including the way the fruit or vegetable formed on the tree, vine or in the ground, or a tiny bruise from the pressure of the other fruit.  These we put together in a splendid value called our "scratch and dent" box.  Nothing is old or moldy, just not as lovely as we choose for our regular deliveries so a great value of imperfect organic fruits and vegetables.

When we don't sell out of the imperfect produce or if something looks a little less than lively, we make regular donations to local groups including homeless shelters and food banks, so that they can use the items before they are past their prime.  We are proud to offer our community healthy organic fruits, meats, dairy and dry goods.  They have often commented that the items we donate far exceed the quality of any other donations of food.  We make regular donations of these items, usually twice a week, to make sure we only have fresh wonderful produce in store for you. 

In addition to our regular donations to local service groups, we also at times offer these items to the hard working people who work with Delicious Organics.  We encourage our staff to choose organic and healthful options and offer imperfect produce at no charge in addition to offering a discount on everything in the store they wish to purchase as our way of thanking them for their hard work on your behalf.

We are on a secure server.  If you want to pay by credit card, simply input your card before you submit your order online.  This will run an authorization only.  The authorization is based upon an amount over your estimated total.  Remember that the amount listed for your order is not the complete total but rather an estimated total.  Something may not be available when we pack your box, or an item might not have arrived in great condition.  We try to contact you the morning of your delivery about any unavailable items and possible replacements.  We will offer an alternative, and we'll adjust your bill accordingly.  We weigh and adjust the invoice for all "per lb" items.  If something is priced by the pound, like Hard Squash, for example, and you ask for one pound, we will give you as close to one pound as possible but sometimes the smallest one may be three pounds.  If you choose one "each" on a per lb item, we will need to adjust the weight and therefore the cost will either go up or down, depending upon the item and the weight of the item.  Therefore we won't know your total until we get our delivery of organic produce and pack your box that morning. 

We may charge a refundable deposit for the cooler if we are not able to get return of our coolers and ice packs within two weeks.  We reuse them and simply prefer to pick them up on our your next delivery or the next delivery day for your area.  

Unfortunately, the State of Florida explained that we did not get enough interest for payment by Food Stamps so we are not able to continue accepting them. 

If you live in a building or in a community with security, please give us all the information we need to make your delivery.  We need to know how we can enter your building.  Please let the security know that we will be delivering so we don't wait at the gate being denied entrance.  If we arrive at your area and we are not allowed in to make our delivery, we must charge a $5 fee for that attempted delivery.  If we are forced to return with your delivery, you will be charged for your entire order.  If you want us to attempt delivery on a subsequent day, we will have to repull your order as if it was new.  If we have to wait more than a reasonable amount of time (more than 10 minutes) for you or someone to let us into the area, we will add on a fee of $10 per 1/2 hour.  Please help us make your delivery with ease so that we can avoid these fees.  We prefer to simply do the job you have asked us to do without any inconvenience in getting your items to you.  Please give us and security proper directions if you live in an apartment, condominium, or secure community. 

We prefer to deliver directly to your door to make sure everything arrives in proper condition.  We like to know the items are in a secure location as well so if you are uncomfortable with us leaving the items at your door, you need to explain that to us so we can make arrangements to meet you at a time when you are home.  If we are not allowed access to your door, we will leave your groceries where we are told.  Once we confirm delivery, understandably, you take responsibility for the items.  We cannot be held responsible if your valet service drops or mishandles the items.  We cannot be held responsible if the items disappear from your front door.  Many of our customers are not home for delivery and we rarely have any issue with things going missing or being mishandled, however, it has happened so we have a policy that you take full responsibility once we confirm delivery is made.  You understand that you take responsibility for the cooler and the contents once delivery is made.

There is a minimum of ONLY $50 for all local south Florida deliveries within our delivery area  (but most of our customers take advantage of the delivery and easily exceed that minimum with our selection of over 9000 items!); you can pick up smaller orders.  There is a minimum of $40 for orders to be picked up.  Since we carry fish, chicken, meat, dry goods, cleaning products, toys, and so much more, we hope that you will reach the minimum easily and that we can help supply most of your weekly grocery needs.  We will work with you to get your order to you in a timely manner either via delivery or flexible pick up times at set locations or group drop offs.

Link here for our most up-to-date DELIVERY SCHEDULE.  Once you are scheduled on a route, you can expect delivery at about the same time each week.  We can leave your delivery at your door in a cooler if you're not there.  If you prefer a different time or day of the week, please let us know so that we can do our best to accommodate you.

We take delivery of produce and the rest of our stock throughout the week.  Our goal is to get the items to you as quickly after delivery to us so that we offer only the freshest produce to each and every customer!  You will notice the quality is super fresh and the fruits and vegetables have that "just picked" taste.  

Please note, that if you fail to pick up your order as scheduled, you will be charged the full amount of the order.  If you are delayed and call to tell us, we may charge you no less than $9.50 per half hour as we are paying overtime to hardworking employees who want to get home. It is your responsibility to pick up your order within the time we've agreed.  If you forget, we have still taken the time to pull and pack it and now must unpack and restock your order so you will be responsible for the full amount of the order total.

If you do not cancel by 2pm the day before your scheduled delivery or pick up, you may be charged the full amount of your order or a restocking fee of no less than 10% of the total.  If you simply fail to show up to pick up your order, you will be charged the full amount of your order.

We are conveniently located off 826 and Red Road. 

Please understand, that we are not a store and are not set up like a store.  We are a delivery service.  Prices are all online and not on the products in our shop as we continually get in a new and fresh selection.  Prices are updated online so that's the best way to see what we have.  Plus, it's difficult to see all the delicious produce we have because we keep it in the cooler which is quite chilly.  There is no way to check you out; we do not have a cash register on premises nor do we have prices marked on any products. Unfortunately, because of how we are set up, it is difficult to shop and not easy to add on items once you are here.

If you want to visit us to check us out before you order, we can certainly schedule a time for you to stop by to meet us. Understandably, insurance will not allow you into the coolers or many "employee only" areas since they can be dangereous without proper footwear. You cannot make a purchase when you come to vo visit us so if you want to see what our produce and products look like, we suggest you get a delivery. That way you can really see how our service works and why the majority of our customers are regulars that shop with us each week and have for many years now. Order online. Get your delivery. Review it; you can always refuse anything that doesn't meet your standards.

See delivery schedule for most up-to-date days and times of deliveries for your area. 

Unfortunately, we have suspended our Sunday Farmer's Market and are closed on the weekends.

Your credit card information is further secured by another layer.  Delicious Organics has partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

Our online shopping system, http://shop.deliciousorganics.com is registered with the Authorize.Net Verified Merchant Seal program.

However, since fish is thinner it can, on rare occasion, thaw ever so slightly when you open your cooler.  According to Vital Choice, if your fish is partially thawed but still quite cold, you can safely return it to a frozen state with no perceptible loss of quality.  The key to the preservation of both the quality and nutritional value of the Vital Choice fish and salmon is in the vacuum sealed pouch. This vacuum prevents the loss of nutrients and moisture from the salmon.

If you ordered frozen items for shipping outside of our local delivery area, we will put that entire cooler on dry ice to make sure those things arrive to you in good condition.  Dry ice will begin to  evaporate in transit.  Usually items arrive frozen solid as we always meet the specifications indicated for the quantity of dry ice to keep your items frozen for that length of travel to you. 

What is dry ice?

Caution: Keep Dry Ice away from children if they cannot be closely supervised at all times.

Dry Ice is frozen carbon dioxide, a normal part of our earth's atmosphere. It is the gas that we exhale during breathing and the gas that plants use in photosynthesis. It is also the same gas commonly added to water to make soda water. Dry Ice temperature is extremely cold at -109.3°F or -78.5°C.   We always pack enough dry ice to keep your frozen items frozen while in transit to you.  The dry ice will evaporate during travel, this is normal, and you may have none left upon receipt of your items or you may have some dry ice left yet in the cooler.  Items will still be cold and most, if not all, should be very cold and  frozen.

HANDLING DRY ICE
Do not remove the dry ice from the packaging in which it is encased.  Always handle Dry Ice with care and wear protective cloth or leather gloves whenever touching it. An oven mitt or towel will work. If touched briefly it is harmless, but prolonged contact with the skin will freeze cells and cause injury similar to a burn.

BURN TREATMENT
Treat Dry Ice burns the same as a regular heat burns. See a doctor if the skin blisters or comes off. Otherwise if only red it will heal in time as any other burn. Apply antibiotic ointment to prevent infection and bandage only if the burned skin area needs to be protected.

COUNTERTOPS
Do not leave Dry Ice on a tiled or solid surface countertop as the extreme cold could crack them.

DISPOSAL
Open the package and leave it at room temperature in a well-ventilated area.  Do not put it in your freezer and try to freeze it.  Do not put it in your sink and open the faucet on it. 

In Florida we recommend you take the package of dry ice, open it outside and leave it outside in a safe place away from children. It will sublimate from a solid to a gas.

Information adopted from www.dryiceinfo.com

We will not be held liable for any burns or misuse of dry ice or accidents that occur with children and dry ice.  We caution you to please be aware that dry ice is included in frozen deliveries and some will be left with your frozen items when we leave your cooler for you, when you are not able to accept delivery and allow our drivers to unpack the order for you, and dispose of it safely.

On occasion you may find items at the regular grocery store for less.  Of course their buying power is much greater and their mark up is much higher than ours.  Larger stores get huge discounts for their volume bulk orders.  But then they mark up much more than our small percentage.  Every time we've compared prices, we've always shown a significant cost savings overall (not to mention the time and gas money saved in having your items delivered to you) over shopping in the local grocery stores.

Stores notoriously lose money on one popular item to draw us customers in because they will more than make up for it on everything else we buy as we end up at the check out counter with far more than we had anticipated purchasing.

Our goal is to always provide better quality, better selection, better service, and the freshest organic produce and more, at very fair prices. With shopping online, you choose exactly what you want in the comfort of your own home so you can be true to your budget and your shopping list.  Many of our customers have told us they SAVE money buying Delicious Organics produce, even over conventional produce!  This is because:

• our produce is so much fresher than the local stores, it lasts longer and tastes better!
• no one has dropped, prodded, poked, or squeezed any of the fruits and vegetables before you get them, unlike in the grocery stores (even if you are the first one in the regular grocery store, you don't know if the produce was dropped, with us, if it drops, it goes into our "drop" box which we either allow our employees to choose from or we donate it to local homeless shelters.)
• our produce prices are substantially below retail, most average 20% below retail!
• our non-produce items are about 10% below retail.
• our selection is so wonderful, you only have to shop at one store instead of spending valuable time shopping at several stores for everything you need.  And if we don't stock what you want, let us know and we'll look into adding it for you!
• our online shopping experience is easy and once you learn your way around the store, fast!
• you can review recipes, check your cupboard and refrigerator, and always make sure to order everything you need and not something you don't need more of.  We have all bought something at the store, again, only to find when we get home that we have three of them already!  And how many times have we gotten home from the grocery store only to find that we've forgotten something we need for a recipe and so we have to go back to the store yet again!  With online shopping, you can check your recipes, your freezer, your cupboard, your fridge, you can make sure not to order something you have and you can make sure to order what you need.
• our shopping cart allows you to see an estimated total to keep you on budget.  Remember that is only an estimate and may be a little higher or lower for per pound items.  (If you choose one "each" for peppers, the estimate will look like one pound but we will weigh one pepper and your total will be lower; if you choose one chicken, the estimate may look like one pound but we will weigh one bird and your total will be a little higher.)
• Delicious Organics delivers to your door and unpacks your coolers for you!  This saves you time, money, and frustration of grocery shopping in driving to the store, finding a parking space, shopping and sorting through all the fruit and vegetables that others have already sorted through, reading all the labels (whilst a child or fussy companion is getting cranky), impulse buys and "on sale" items that you didn't really need or want but somehow find themselves in your cart (sometimes simply to pacify your shopping buddy), inevitably choosing the wrong (longer) line, remembering where you parked and getting (everyone) back in the car, driving back home, (not to mention that you now have had everything out of proper temperature from the time you placed it in your cart until you get it all put away at home - which can mean some melted ice cream, chicken not properly chilled, and produce losing valuable nutrients), schlepping everything into the house (often with a sleeping or crying wee one by this point), and then unpacking it all and putting it all away!  Phew!  I'm tired just thinking about it.  But not anymore.  I love my new routine - click. click. click. - delivery - voila!

However, on the rare occasion that you find the broccoli, for example, is less at the local store, we appreciate you letting us know and asking us about it.  It's important we look at brand and compare quality.  You help us by letting us know about where we may be a little higher than the stores so that we can work with our suppliers to bring our prices down on that particular item. 

As we grow we will be able to get things at bigger discounts and we will continue to share the savings with you.  Thank you for spreading the word about Delicious Organics.

If you are looking for something in particular and don't see it, please let us know and we'll make every effort to get it and stock it for you!

When we choose to offer a product, we think of a specific customer who has a need for or has requested an item like that.  We think of the way this item will make her life easier.  We look at the company creating this product and make sure they share our vision and commitment to our future and our people.  We look to see that this product can and is being created in a sustainable way so that the resource will not be depleted for future generations.

It's true, it's not easy being Green.  We are committed to reducing our footprint.  We go a step further and share what we learn to make it easier for you to go green too!

We work hard to reduce our footprint and help you strive to be carbon neutral.  We educate.  We offer information and simple steps we can all do to reduce our emissions. 

We are honored to feed you and your family and are proud of our part to promote green living.  We offer organics because they are better for our future, our bodies, and our children.  Choosing organic products is a green thing to do for the planet.   Petroleum is heavily used in the creating, transporting, and disbursing of pesticides with conventional crops.  We always choose local organics first and then as close to home as possible.

We reduce, reuse and recycle.  We use 100% recycled paper; we reuse boxes coolers, ice packs, and packing materials. We used to reuse water bottles (so please send us empty Fiji water bottles) as ice packs but have moved to reusable big ice packs.  We recycle our cardboard, (so please return the boxes you get your groceries in), plastic, paper, glass, and aluminum. We reduce packaging whenever possible and use biodegradable containers for most repacking.  We are an online service and do not have a print catalogue to further reduce paper.  We have very little print literature and do not blanket neighborhoods with flyers.

We do not use plastic bags unless YOU want us to do us.  We are moving away from plastic bags for our deliveries of frozen foods. We have decided to only use them if you are not home for your delivery but you can help even more by simply leaving some bags or your own cooler outside your door.  Frozen foods will then be added to one of our coolers or one that you leave with dry ice to keep them frozen solid until you return home.

We turn off our computer screens when we leave our desk.  We turn off our computers when not in use.  We turn off lights when we leave the room and are done for the day.  We unplug equipment not in use.

We seek out and find products that help you make a difference in our planet too including CFL light bulbs and non-chlorine bleach.  We are committed to a sustainable planet and a future for our children to enjoy.

And we've only just begun as we continue to strive to do more.  We are also making strides to convert and acquire vehicles that run on bio-diesel.  We are investigating other ways to offset carbon emissions personally and professionally.  We are investing in alternate ways to power our facility and ways to offset the electricity used including wind-power and solar energy.  We want to offset the carbon emissions of every order so that your order will be carbon neutral.

Now, imagine Delicious Organics as your grocery store.  You are the first one in and everything is super fresh and looks beautiful.  Everything is priced reasonably for the season.  Shop the produce section and you'll see a huge selection of every day items like bananas and onions, as well as some fruits and vegetables that you may have never seen before.  All in perfect rows that no on has dropped or squeezed.  Your biggest challenge is to figure out what you DON'T want because the selection and quality are THAT good.  Now, normally you'd go for the same items, but right next to the Broccoli is the Purple Cauliflower that looks so intriguing.  And there is a tip on the nutritional benefits as well as information on how to prepare it so you decide to put it in your cart.  You get a couple more things, careful to put the heavier items on the bottom so you don't bruise the sweet Strawberries.  When you check out, someone packs your bag with that same care.  And delivers it into your home!

So really, it's the same, you don't know what you'll make for the meals until you get there.  You get there and see that the selection and quality is great.  You figure out what you'll be making for dinner after your shopping trip.  And you have time to peruse new recipes and actually plan your menu since we'll do the driving and lugging for you.

By Placing an order I AGREE to

the Terms of this Agreement including:

If I am not home, I authorize Delicious Organics to leave my delivery on my doorstep or in a place that I specify.  I understand that the delivery is my responsibility once it made to the address specified by my order.

Any refrigerated items including produce will be delivered in cooler(s) or a refrigerated vehicle to keep the items fresh and cool in south Florida.  All coolers, delivery containers, and ice packs remain the sole property of Delicious Organics.  If I am not home, my perishables will be left in cooler(s) and I agree that I will keep the cooler(s) and ice packs safely and will return them in good condition.  I will wipe out the cooler after unpacking my groceries and leave it open to dry before closing the lid.  I will return the cooler(s) and ice packs at my next delivery.  I will email or call to make arrangements for safe return of these to Delicious Organics if I don't have an order in for that next delivery day.  If I fail to return the cooler(s) or if the coolers are returned damaged or in poor condition, I understand that I will be charged $25 per container and $2 per ice pack.

By placing an order, I agree to pay Delicious Organics for that order the total of the invoice as updated on my delivery or pick up day. 

I understand that payment is expected upon delivery for my order.  If I choose pay by check and I am not home for delivery, I will mail payment within 3 days of my delivery.  If payment is not postmarked within 3 days of delivery, I understand that a late fee of $10 will be added. 

I understand that if my check is returned NSF or does not clear the bank for whatever reason, that I will be assessed up to $40 service fee and no less than $30 fee for each returned check, depending upon the amount of the check as detailed under Florida Law.  Delicious Organics may require payment by cash or credit card for future orders.

If payment is not received by Delicious Organics within a month, I will be responsible for any and all costs associated with the collection of the unpaid amount including but not limited to the invoice total, court costs, attorneys fees, collection fees, and late fees.

That I have read the FAQs and understand the Terms and Conditions of this contract.

Delicious Organics takes pride in our service and the quality of items.  If there is an issue, please contact us by the day of your delivery so that we can correct any errors or assist you with any issues or concerns.  Please see  What if something arrives in bad condition?

Delicious Organics cannot and will not be held liable for any changes in ingredients by the manufacturer or information on ingredients or warnings including but not limited to misprints, errors or omissions, and differences between what is posted to the web site and what is written on the actual package.

Claims made by each individual product are not the responsibility nor affirmation by Delicious Organics of their quality or ability to do what they claim. The United States Food and Drug Administration does not approve these products to diagnose, treat, cure or prevent disease.

Throughout Delicious Organics we offer information and sources for further research. The information provided by Delicious Organics is purely informational and is not intended as a substitute for advice from your physician or health care professional. Do not use the information on this site to diagnose or treat health issues. Do not use this information as a prescription of any medication or any other treatment.

Always consult with your health care professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.